Frequently Asked Questions About Instant Masseuse

CUSTOMER FAQs

What is Instant Masseuse?
Instant Masseuse is a Toronto-based platform that connects customers with professional massage providers who travel to your home for on-demand relaxation.
How do I book a massage on Instant Masseuse?
Create a free account, buy a massage code, browse available masseuses near your address, and schedule your preferred time and date.
Is Instant Masseuse available in my area?
Currently, we serve the Greater Toronto Area — including Toronto, Richmond Hill, Markham, Aurora, and nearby communities.
Do I need an account to book a massage?
Yes, an account ensures you can manage bookings, receive notifications, and securely track your appointments.
How do I choose the right masseuse?
Each masseuse has a profile showing their skills, reviews, and whether they bring a massage table or are an RMT

How much does a massage cost on Instant Masseuse?
The standard rate is $35 for a 30-minute massage, though longer or specialized sessions may vary.
What is a massage code and how does it work?
A massage code is your digital proof of purchase. You buy one before booking and give it to your masseuse at the appointment.
Can I refund a massage code?
Yes, massage codes are refundable if not used or assigned to a scheduled appointment.
When am I charged for a massage?
You’re charged when you buy the massage code, not at the time of service.
What payment methods are accepted?
Instant Masseuse accepts PayPal and major credit cards through secure online checkout.

How do I reschedule or cancel a massage appointment?
You can reschedule or cancel directly from your account dashboard before the appointment start time.
What happens if the masseuse is late?
You’ll receive updates by text and email. If the masseuse doesn’t arrive, you’ll be eligible for a refund or reschedule.
Do I need to provide any equipment?
No. Most masseuses bring their own tables or mats. You’ll see this option when booking.
How will I know when my masseuse is on the way?
You’ll get text and email notifications when your appointment is confirmed and when the masseuse is en route.
What if I’m not home when the masseuse arrives?
Please ensure someone 18+ is present. Missed appointments may be non-refundable.

Are all masseuses verified or background-checked?
Yes, every masseuse on Instant Masseuse is screened for safety, professionalism, and proper credentials.
Can I book a Registered Massage Therapist (RMT)?
Yes, you can filter for RMTs in your search results if you require receipts for insurance claims.
Is the massage provided by male or female masseuses?
You can choose your preference during booking.
Is tipping included in the price?
Tips are not included but are appreciated. You may offer one directly to the masseuse.
Can I book a massage for someone else?
Yes, you can gift a massage code to another person as long as they create an Instant Masseuse account.

How do I contact Instant Masseuse support?
You can reach us through the “Contact” page or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
What if I’m unhappy with the service?
Contact us within 24 hours and our support team will investigate and offer a refund or credit if appropriate.
Do I have to tip in cash?
You can tip in cash or digitally through the app if the masseuse has PayPal enabled.
Are there age restrictions?
Yes. Clients must be 18 years or older to book a massage.
Can I request the same masseuse again?
Yes! You can mark them as a “favorite” and rebook easily through your dashboard.

How do I sign up as a masseuse on Instant Masseuse?
Create a free provider account, set your address, travel radius, and availability, then complete the verification steps.
Do I need to be a Registered Massage Therapist (RMT)?
No, but RMTs can specify their certification and offer insurance receipts to clients who request them.
Is there a fee to join Instant Masseuse?
No, sign-up is completely free.
Can students or part-time workers join?
Yes, Instant Masseuse is flexible and ideal for those balancing school or another job.
How is my profile approved?
Our team reviews your profile details and verifies your identity before you appear in customer search results.

How much do masseuses earn per massage?
Masseuses earn $35 per 30-minute session (with payouts every Friday).
How are payments sent to masseuses?
Payments are sent weekly via PayPal to the email linked to your account.
Are there any service fees or deductions?
Instant Masseuse may apply a small platform fee to cover transaction costs, but you always see your net earnings upfront.
Can I view my earnings history?
Yes, all completed massages and payouts appear in your dashboard’s “Earnings” section.
When are payouts processed?
Every Friday for sessions completed during the week.

How do I set my working hours?
You can edit your availability anytime in your account settings.
Can I limit how far I travel?
Yes, set your maximum travel radius (in km) to control how far you’re willing to go.
What if a customer cancels last-minute?
You’ll receive notification and may be eligible for partial compensation depending on timing.
How do I confirm an appointment?
Once a customer books you, you’ll receive an email and text alert to confirm.
Do I need to bring a massage table?
Not always — you can indicate in your profile whether you bring one, which customers can filter for.

How does Instant Masseuse verify customers?
Customers must verify their email and phone number before booking.
What if I feel unsafe during a session?
End the session immediately and report the issue to support for review and protection under our safety policy.
Are masseuses insured?
RMTs have their own professional insurance; non-RMTs should maintain liability coverage per provincial standards.
Can I reject certain bookings?
Yes, you have full control to accept or decline appointments before they start.
How can I improve my ranking or visibility?
Keep your profile updated, maintain good reviews, and respond promptly to new bookings.

What if my PayPal email changes?
Update it under “Payment Settings” before the next payout date.
Can I work in multiple cities?
Yes, as long as your travel radius covers them — or you can update your address anytime.
What if a customer doesn’t give me their massage code?
You must enter the valid massage code before starting. Without it, payment cannot be processed.
Who do I contact for technical issues?
Email This email address is being protected from spambots. You need JavaScript enabled to view it. or use the in-app “Report an Issue” button.
How do I leave Instant Masseuse or pause my account?
You can deactivate or temporarily pause your account in “Account Settings” without losing your profile data.